Delete Your Data

Last updated: August 26, 2026

Label X-Ray doesn't use accounts, so there's no personal profile to delete — but here's what we store and how to have it removed early.

What we store

A random device identifier generated by the app, along with: how many scans that identifier has used this month, how many recall photo-identify requests it's used today, whether it currently has an active subscription, any unused scan-pack credits, the product name/ingredients/category for barcodes you've scanned (so a repeat scan comes back instantly), and a one-time marker recording that this device has used its free trial. Nothing here is tied to your name, email, or any personal information.

How to request deletion

First, find your device identifier: open the app and scroll to the bottom of the main screen — you'll see "Device ID" with a Copy button next to it.

Then email [email protected] from any address, with the subject "Delete my data," and paste in your device identifier. We'll confirm by email once it's deleted, typically within a few days. Without a device identifier, we generally can't reliably locate your specific record — approximate usage dates aren't enough to distinguish one anonymous record from another.

What happens automatically, without any request

Most of this data doesn't stick around indefinitely:

Monthly scan counts expire automatically after about 35 days.
Daily recall photo-identify counts expire automatically after about a day and a half.
Subscription status, scan-pack credits, and scanned-product records expire automatically after up to 400 days of inactivity.

One exception: the one-time marker recording that a device has used its free trial is kept permanently, with no automatic expiry — this is intentional, so that reinstalling the app can't be used to claim a new free trial indefinitely. You can still ask us to delete it early using the steps above.