Support

Last updated: October 2, 2026

Questions, bug reports, or feedback about Label X-Ray? Email [email protected] and we'll get back to you.

How free scans work

Every device gets 5 free scans to try the app, no account needed — a one-time trial, not a monthly allowance. Recall search is separate — always free and unlimited, no scan cost. Need more scans?

Subscriptions (billed monthly or annually, auto-renew until cancelled):

• Basic — $2.99/month or $24.99/year — 20 scans/month
• Plus — $6.99/month or $59.99/year — 60 scans/month
• Pro — $13.99/month or $129.99/year — unlimited scans/month

Scan packs (one-time, don't expire monthly):

• 10 Scan Pack — $2.79 — adds 10 scans
• 20 Scan Pack — $4.89 — adds 20 scans

Prices shown are in USD — the app displays your actual price in your local currency and region. See our Terms of Use for full billing details.

Restoring a subscription

If you've reinstalled the app or switched devices, open the paywall screen and tap Restore Purchases to reconnect an active subscription to your device.

Canceling a subscription

Subscriptions are managed through your device's own app store, not inside the app.

Android: open the Play Store app → tap your profile icon → Payments & subscriptions → Subscriptions → select Label X-Ray → Cancel.

iOS: open Settings → tap your name → Subscriptions → select Label X-Ray → Cancel Subscription.

Food vs. cosmetics

Use the Food / Cosmetics toggle on the main screen to switch categories — each has its own allergy list, its own diet options, and analysis tuned to what matters for that kind of product.

Searching by product name

On the Barcode tab, tap Search by product name, type what you're looking for (a brand or product name works best), and tap Search. Pick the listing that matches your package — each one shows the brand, size, and country, with your own country's versions first, because the same product can have different ingredients in different countries.

Searching is free. Analyzing the product you pick uses one scan, exactly like scanning its barcode. If a product isn't listed, or its listing has no ingredients yet, use Check ingredients to paste the ingredient list or take a photo instead. Listings come from Open Food Facts and Open Beauty Facts, free community-maintained databases.

Nutrition facts

Food scans show the Nutri-Score, the NOVA processing level, and per-100 g values for calories, fat, saturated fat, sugars, salt, fiber, and protein, whenever the product's listing has them. The colored dots mark fat, saturated fat, sugars, and salt as low, medium, or high per 100 g, following UK Food Standards Agency guidance. This is separate from the ingredient verdict. It comes from Open Food Facts, so it can be missing or out of date — check the package.

Better options

On a food scan from a barcode, a Better options box can appear under the nutrition facts. It lists real products from Open Food Facts that are the same kind of product as the one you scanned, have a better Nutri-Score, and aren't more processed — from your own country when possible. They're ranked using Open Food Facts' Nutri-Score and NOVA, not Label X-Ray's own score. Tap one to get its full Label X-Ray result; that uses one scan, like scanning it yourself.

If you've set allergies or diets, products that list one of your allergens or don't match your diets are left out where the listing shows it. Some diets, such as pork-free, can't be checked this way, and a listing that doesn't mention an allergen doesn't prove it's absent, so always check the package. The box doesn't appear when the product already has the top Nutri-Score, has no Nutri-Score, or when no good match was found.

Diet preferences

Tap Personalize results and choose from Diet preferences: for food, vegan, vegetarian, gluten-free, lactose-free, pork-free, and palm oil-free; for cosmetics, vegan and palm oil-free. Each result then includes a Your diet check box that says Fits, Doesn't fit, or Unclear for each diet you picked, with a short note naming the ingredient behind the answer. "Unclear" means an ingredient can go either way depending on its source.

The check is based on the ingredient list only, not on any certification, and it isn't medical advice. For an allergy or a medical diet, always read the package. Your choices are saved on your phone and sent along with each scan so the check can be made — see our Privacy Policy.

Deleting your data

See our data deletion page for how to clear everything Label X-Ray stores for your device.